Remote access support: Our service technician can remotely access your system to try and fix any issues that arise.
This can help prevent a costly onsite service call. Service plans require purchase of OVRC-200.
Proactive Continuity Plan
Unlimited phone support durring normal business hours(Monday-Friday 8:00am-5:00pm) One of our service technicians will be available to diagnose any issues over the phone.
Guranteed phone support on Sphere installed systems 24/7.
Preventative Maintenance Visits: We will schedule a service technician to complete a system checkup that includes services like network testing, firmware updates, functionality testing and visit documentation for you records.
1 Visit per year
Warranty Phone Support: We will take care of all warranty issues on equipment with the manufacturer. Our service team will contact the manufacturer and handle the return on all equipment that is defective.
On-site Warranty Support: In some cases when equipment fails, manufacturers require on-site troubleshooting before a return is authorized. We can handle this for you at no extra cost.
Priority On-site Service Call: We guarantee a technician will be on-site to correct any issue within 24 hours, and we will stay as long as it takes to have you back up and running Monday-Friday 9AM-5PM.
20% below normal service rate
Priority On-site Service Call (Weekend): We guarantee a technician will be on-site to correct any issue within 24 hours, and we will stay as long as it takes to have you back up and running Saturday 9AM-4PM and Sunday 12PM-4PM.
Reduced service rate of $150/hr
Priority Service Scheduling: We know you’re A/V and network technology is important to you. We try to address issues quickly for our clients. We offer priority service scheduling for Service Plan members.
Will be scheduled ahead of all non-service contracted customers and bronze customers