• info@spherehometechnologies.com

Maintenance/ Service Plan Features

Bronze Service Plan

$ 4,000 Annually
  • Unlimited phone support durring normal business hours(Monday-Friday 8:00am-5:00pm) One of our service technicians will be available to diagnose any issues over the phone.
  • Remote access support: Our service technician can remotely access your system to try and fix any issues that arise. This can help prevent a costly onsite service call. Requires purchase of OVRC-200
  • Preventative Maintenance Visits: We will schedule a service technician to complete a system checkup that includes services like network testing, firmware updates, functionality testing and visit documentation for you records.

    1 Visit per year
  • Warranty Phone Support: We will take care of all warranty issues on equipment with the manufacturer. Our service team will contact the manufacturer and handle the return on all equipment that is defective.
  • On-site Service Call: We guarantee a technician will be on-site or available via remote support to correct any issue within 24 hours, and we will stay as long as it takes to have you back up and running, we have a minimum service trip fee that includes travel and the first hour on-site. Each additional hour is billed at a lower rate.

    5% below normal service rate after 1st hour
  • Priority Service Scheduling: We know you’re A/V and network technology is important to you. We try to address issues quickly for our clients. We offer priority service scheduling for Service Plan members.

    Will be scheduled ahead of all non-service contracted customers
  • Contact Sales Rep for Discount on new equipment

Silver Service Plan

$ 7,000 Annually
  • Unlimited phone support durring normal business hours(Monday-Friday 8:00am-5:00pm) One of our service technicians will be available to diagnose any issues over the phone.
  • Remote access support: Our service technician can remotely access your system to try and fix any issues that arise. This can help prevent a costly onsite service call. Requires purchase of OVRC-200
  • Preventative Maintenance Visits: We will schedule a service technician to complete a system checkup that includes services like network testing, firmware updates, functionality testing and visit documentation for you records.

    4 Visits per year
  • Warranty Phone Support: We will take care of all warranty issues on equipment with the manufacturer. Our service team will contact the manufacturer and handle the return on all equipment that is defective.
  • On-site Warranty Support: In some cases when equipment fails, manufacturers require on-site troubleshooting before a return is authorized. We can handle this for you at no extra cost.
  • On-site Service Call: We guarantee a technician will be on-site or available via remote support to correct any issue within 24 hours, and we will stay as long as it takes to have you back up and running, we have a minimum service trip fee that includes travel and the first hour on-site. Each additional hour is billed at a lower rate.

    10% below normal service rate after 1st hour
  • Priority Service Scheduling: We know you’re A/V and network technology is important to you. We try to address issues quickly for our clients. We offer priority service scheduling for Service Plan members.

    Will be scheduled ahead of all non-service contracted customers and bronze customers
  • 5% Discount on new equipment

Gold Service Plan

$ 12,000 Annually
  • Unlimited phone support durring normal business hours(Monday-Friday 8:00am-5:00pm) One of our service technicians will be available to diagnose any issues over the phone.
  • Remote access support: Our service technician can remotely access your system to try and fix any issues that arise. This can help prevent a costly onsite service call. Requires purchase of OVRC-200
  • Preventative Maintenance Visits: We will schedule a service technician to complete a system checkup that includes services like network testing, firmware updates, functionality testing and visit documentation for you records.

    12 Visits per year
  • Warranty Phone Support: We will take care of all warranty issues on equipment with the manufacturer. Our service team will contact the manufacturer and handle the return on all equipment that is defective.
  • On-site Warranty Support: In some cases when equipment fails, manufacturers require on-site troubleshooting before a return is authorized. We can handle this for you at no extra cost.
  • Cable / Satellite & Network Providers: There are times when our A/V technology team will need to collaborate with other providers to help solve a problem. This can be time consuming for you. We can handle this for you at no extra cost.
  • Programming Modifications: an additional 4 hours of control system programming will be available for changes to your control system.
  • On-site Service Call: We guarantee a technician will be on-site or available via remote support to correct any issue within 24 hours, and we will stay as long as it takes to have you back up and running, we have a minimum service trip fee that includes travel and the first hour on-site. Each additional hour is billed at a lower rate.

    15% below normal service rate after 1st hour
  • Priority Service Scheduling: We know you’re A/V and network technology is important to you. We try to address issues quickly for our clients. We offer priority service scheduling for Service Plan members.

    Will be scheduled ahead of all non-gold customers
  • 10% Discount on new equipment